Reference

How We Handle Your Account & Legal Rights

Q: Can I request a copy of my personal data?

Yes. Send an email to support@rejeki88.xyz with your account ID and the date range you need. We'll compile your full data record — including profile, payments, activity logs and chat history — and email it as a file within seven business days.

Your account security and data handling matter to us. We spell out exactly how withdrawals work, what happens to your information, and how to contact us if you…

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Our Legal Position & How We Operate

rejeki 88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rejeki 88 operates under a defined legal framework that governs account opening, payment processing, and dispute handling in your region. Your deposits and withdrawals are processed through verified payment partners — DANA, OVO, GoPay and QRIS — each with its own compliance requirements. We retain transaction

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records and account activity data for verification and regulatory purposes. Access to our platform, games, and payment services depends on local law where you're located. Account suspension or closure may happen if we detect breach of our terms or suspicious activity; we'll notify you and explain
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the reason. If you believe an error has occurred on your account, reach out to our support team via live chat, email or phone during your local business hours and we'll investigate within one business day.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Reach Our Legal & Compliance Team

Team online

Live Chat

Open your account and tap the chat icon in the bottom right. Our team responds to legal queries, account access requests and policy questions within 15 minutes during Jakarta business hours, seven days a week.

Email Support

Send a formal request to our compliance inbox for account data, withdrawal disputes or policy clarifications. We reply within 24 hours with detailed information about your account status or requested documents.

Phone Line

Call our support desk on business days, 09:00 to 21:00 Jakarta time, to discuss account access changes, payment issues or your rights. A dedicated agent will guide you through the process.

HOW WE PROTECT YOU

Data Security & Account Control on rejeki 88

Data Handling

We collect your name, email, phone number and payment details only to open your account, process deposits and withdrawals, and comply with local regulations. Your data is encrypted in transit and stored on secured servers.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can manage cookie settings in your browser; blocking non-essential cookies won't prevent you from playing.

Account Security

Your password is hashed and never stored in plain text. We monitor login attempts from unusual locations and alert you via email if we detect suspicious access. Enable two-factor verification in your account settings for extra protection.

Data Retention

We keep account records, transaction history and chat logs for five years after account closure to meet regulatory requirements and handle disputes. You can request anonymisation or deletion where local law permits.

Request Your Data

Email [email protected] with your account ID to request a copy of all personal data we hold. We'll compile your records into a single file and send it within seven business days.

Close or Update Account

You can change your contact details, payment method or account settings from the Account menu without leaving the lobby. To request permanent account closure, contact our support team with your ID and reason.

Frequently Asked Questions About Your Rights

Email our support team with your account ID and reason for closure. We'll freeze your account within 24 hours, process any pending withdrawals, and mark it closed within three business days. Your historical data is kept for five years to comply with local regulations.

Yes. Send an email to [email protected] with your account ID and the date range you need. We'll compile your full data record — including profile, payments, activity logs and chat history — and email it as a file within seven business days.

Open a case via live chat or email within 14 days of the transaction date. Include your account ID, the transaction ID from your withdrawal receipt, and a clear explanation. Our compliance team investigates and responds with findings within five business days.

We collect your name, email, phone, date of birth, and payment details to open your account, process DANA, OVO, GoPay and QRIS deposits and withdrawals, and verify identity for security. We don't sell your data to third parties; we share it only with payment processors as needed.

We retain all transaction records, chat logs and account information for five years after closure to meet regulatory requirements and handle future disputes. After five years, we archive and then delete your data unless local law requires longer retention.

Contact our support team immediately via live chat or phone. We'll review your account login history, freeze any pending transactions, and guide you through a security reset. Change your password and enable two-factor verification to prevent future unauthorised access.

Yes. Log into your account, go to Wallet settings, and update your DANA, OVO, GoPay or QRIS details. Withdrawals must go to the same name and account registered on your rejeki 88 profile for compliance and security. Contact support if you need to link a new account.

How We Handle Your Account & Legal Rights

How to Reach Our Legal & Compliance Team

Live Chat

Email Support

Phone Line

Data Security & Account Control on rejeki 88

Data Handling

Cookie & Tracking

Account Security

Data Retention

Request Your Data

Close or Update Account

Frequently Asked Questions About Your Rights

01 What happens if I want to delete my account?

02 Can I request a copy of my personal data?

03 How do I dispute a withdrawal or transaction?

04 What personal information do you collect and why?

05 How long do you keep my account data after I close my account?

06 What should I do if I see suspicious activity on my account?

07 Can I update my payment method or withdraw funds to a different bank account?

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